FinPostExpress

Legal Information

Last updated: October 14, 2026

1. Company Information

The finpostexp.com website and services operate under the following name:

Service name: FinPost Express
Email: [email protected]

2. Business Activity

FinPost Express receives and arranges the forwarding of parcels from Finland. Purchase assistance and receiving agreed parcels at a Finnish address may be available by separate agreement. See the Terms of Service for details.

3. Regulatory Authorities

FinPost Express's activities in the areas of consumer protection and personal data processing are subject to oversight by the relevant competent authorities of Finland, including:

  • Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto, KKV) — for consumer protection matters;
  • Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto) — for personal data processing matters.

4. Consumer Dispute Resolution

Please first send a complaint to FinPost Express at [email protected] so that the parties can try to resolve the matter directly.

Consumers in Finland can seek guidance from the Finnish Consumer Advisory Services. If no agreement is reached, a consumer may, where applicable, refer the matter to the Finnish Consumer Disputes Board.

5. Limitation of Liability for Website Content

5.1. FinPost Express makes reasonable efforts to ensure the accuracy and currency of information posted on the Website (including delivery times, rates, list of available countries), but does not guarantee the complete absence of errors or inaccuracies.

5.2. Information on the Website is for reference purposes only and does not constitute a public offer in areas not explicitly stated in the Rules and Terms.

5.3. FinPost Express is not liable for temporary unavailability of the Website caused by technical failures, maintenance work, or circumstances beyond the Company's reasonable control.

6. Third-Party Links

The Website may contain links to third-party websites (e.g., PayPal payment systems, logistics partners). FinPost Express does not control the content of such sites and is not responsible for their content, privacy policies, or practices. Accessing such links is at the user's own risk.

7. Intellectual Property

All elements of the Website — texts, images, logo, trademarks, design elements, and software code — are the property of FinPost Express or are used under lawful grounds and are protected by applicable intellectual property laws. Use of these materials without prior written consent from FinPost Express is prohibited. For more details, see Section 8 of the Rules and Terms.

8. Applicable Law

This legal information is governed by the laws of Finland, without prejudice to the mandatory provisions of consumer protection legislation applicable at the consumer user's place of residence.

9. Contact

For all legal questions, complaints, and official inquiries, please contact:
FinPost Express
Email: [email protected]