FinPost Express Website Terms and Conditions

These Terms and Conditions (the "Terms") govern the use of the FinPost Express website (the "Website", the "Service") and parcel forwarding from Finland, purchase assistance and receipt of agreed parcels at a Finnish address. By enquiring about a service or placing an order, you confirm that you have read these Terms. If you disagree, please do not use the Service.

1. General Information

The operator of the Website and services is: FinPost Express Email: [email protected] For any questions related to orders, payment, or delivery, please contact us at the above email address.

2. Website Description

FinPost Express accepts, processes and forwards parcels from Finland. Purchase assistance in Finland and the use of a Finnish address for receiving agreed parcels for onward delivery may be arranged separately. The online order form is for parcel delivery; contact us for these additional services. FinPost Express is not the manufacturer of the items or the retailer selling them. We check whether a particular item can be bought, received and forwarded before accepting a request.

3. User Registration

3.1. Creating an account to use the Service is not required — you can place an order without registration by providing the necessary contact details. 3.2. The Website services may only be used by persons who have reached 18 years of age. By placing an order, you confirm that you are at least 18 years old and have full legal capacity to enter into a contract. 3.3. By providing data when placing an order (full name, address, recipient contact details), you guarantee their accuracy and completeness.

4. Payment

4.1. Payment for parcel forwarding is made using the following methods: bank cards, as well as through the PayPal payment system. 4.2. Payment for parcel forwarding is charged after the order is confirmed by FinPost Express. Until confirmation, the order is not considered accepted for processing. 4.3. The cost and payment arrangements for purchase assistance and use of a receiving address are agreed separately before a request is confirmed.

5. Delivery and Service Provision

5.1. The online form for shipping an existing parcel from Finland covers Russia, Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Turkmenistan and Uzbekistan. Purchase assistance with onward delivery is reviewed separately for enquiries from any country (see section 14). 5.2. The estimated time for standard online parcel shipping is 10 to 24 working days. These times are approximate and may vary depending on logistics conditions, customs operations, transport partners and circumstances beyond FinPost Express's control. Purchase assistance and onward delivery times are agreed individually. FinPost Express does not guarantee delivery by a specific date. 5.3. Delivery costs are paid by the person placing the order (sender), unless otherwise expressly agreed by the parties. 5.4. The sender must provide accurate and truthful information about the parcel contents, weight and recipient. FinPost Express reserves the right to request additional information or refuse to forward a shipment whose contents do not match the declared information.

6. Returns and Order Cancellation

Clauses 6.1–6.3 concern parcel forwarding. Cancellation terms for purchase assistance and address use are agreed separately before the service starts; returns of goods depend on the seller's terms and applicable law. 6.1. Order cancellation and refund are possible provided that the parcel has not yet been handed over to the logistics chain (has not been dispatched). After the parcel has been handed over to the carrier, order cancellation is not possible. 6.2. No specific deadline for order cancellation is established — cancellation is possible at any time before the parcel is actually dispatched. 6.3. Upon approval of the refund, funds are transferred within 14 (fourteen) working days to the account or payment method chosen by the client.

7. Guarantees and Limitation of Liability

7.1. FinPost Express does not provide guarantees regarding the contents of forwarded parcels, as it is not the seller of the enclosed goods. 7.2. FinPost Express is liable for loss or damage to parcels in accordance with applicable law. FinPost Express's liability for loss or damage to goods is determined as follows for each shipment: — Liability is limited to two times the cost of delivery for the respective shipment. 7.3. FinPost Express is released from liability — regardless of the legal basis — if and to the extent that the damage was caused by circumstances which FinPost Express could not avoid even with due diligence, and whose consequences FinPost Express could not prevent. This applies in particular to cases where the damage was caused at the instruction of the client or their representative, as well as where the damage is caused by circumstances beyond FinPost Express's control, such as: — force majeure events (natural disasters, military actions, blockades, confiscation of the parcel by government agencies); — the nature of the goods (chemical or physical properties of the products); — riots and civil disturbances; — labor disputes and strikes; — electrical or magnetic damage to data or records.

8. Intellectual Property

All materials posted on the Website, including texts, photographs, logo, and design elements, are the property of FinPost Express and are protected by copyright and trademark laws. Use, copying, reproduction, or distribution of these materials without prior written consent of FinPost Express is prohibited.

9. User Conduct Rules

When using the Website, it is prohibited to:

• disrupt the normal operation of the Website (including using malware, automated scripts, server overload);
• copy, reproduce, or use Website materials without permission;
• use the Website and FinPost Express services for illegal purposes, including shipping prohibited, sanctioned, or dual-use goods;
• provide knowingly false information about yourself, the recipient, or the parcel contents;
• attempt to gain unauthorized access to the Website systems.

Violation of these rules gives FinPost Express the right to refuse service and/or cancel the order without refund if the violation is related to illegal actions of the user.

10. Sanctions, Export Control, and Prohibited Items

10.1. FinPost Express operates in compliance with applicable European Union and Finnish legislation on sanctions and export control, including restrictions applicable to specific countries, individuals, legal entities, and dual-use goods. 10.2. It is prohibited to ship through FinPost Express: weapons and ammunition; narcotic and psychotropic substances; explosive, radioactive, and other hazardous substances; dual-use goods; goods subject to EU, UN, or other applicable sanctions restrictions; counterfeit products; items whose circulation is prohibited or restricted by the legislation of the country of origin or destination. 10.3. The sender is independently responsible for verifying that the parcel contents and recipient are not subject to sanctions lists and export restrictions. FinPost Express reserves the right to request additional information, suspend or refuse to provide the service, and to transmit order information to competent authorities if there are suspicions of violation of this clause. 10.4. FinPost Express reserves the right, without prior notice and without compensation for damages, to refuse acceptance, suspend forwarding, or confiscate/hand over to authorities a parcel if its contents or the circumstances of the transaction violate applicable sanctions requirements. This section is of a general nature; additional legal verification is recommended taking into account the current EU sanctions regimes regarding specific destination countries.

11. Confidentiality and Cookies

11.1. The processing of users' personal data is governed by a separate document — the FinPost Express Privacy Policy, which is an integral part of these Terms. 11.2. The Website uses a technical cookie for language selection and local storage for order drafts. Google Analytics and analytics cookies are used only after consent, which can be changed in Cookie settings. Details are provided in the Privacy Policy.

12. Applicable Law and Dispute Resolution

12.1. These Terms and all relationships arising in connection with the use of the Website and FinPost Express services are governed by the legislation of Finland. 12.2. The parties undertake to make efforts to resolve any disputes through negotiations. If agreement cannot be reached, the dispute shall be subject to consideration in the competent court at the location of FinPost Express, unless otherwise provided by mandatory provisions of consumer protection legislation applicable to the user.

13. Additional Conditions

13.1. FinPost Express does not unilaterally change previously agreed prices after order confirmation. 13.2. FinPost Express may amend these Terms from time to time. The current version and its update date are published on the Website. 13.3. FinPost Express may refuse service, particularly in the circumstances described in Sections 9 and 10. 13.4. Neither party is liable for failure to perform obligations caused by circumstances beyond its reasonable control (see clause 7.3).

14. Purchase assistance and a Finnish parcel address

14.1. We welcome purchase assistance enquiries from any country. Buying, packing and worldwide onward delivery are offered only after we have reviewed the specific item, recipient and destination and agreed on the terms. Sending an enquiry does not automatically mean an order has been accepted. 14.2. A purchase starts after we agree on the item, eligibility, product and service costs, payment arrangements, packing and delivery. Packing and shipping costs are quoted individually; possible import charges depend on the destination and are discussed separately. Standard online parcel rates do not automatically apply. 14.3. Use of a Finnish address for receiving purchases is a separate service for agreed parcels only. The cost and duration of its use, permitted number of parcels, receipt, storage and onward shipping are agreed before address details are given. Do not use the address without confirmation. 14.4. The standard parcel form's destination list does not limit where purchase enquiries may come from. However, an item being on sale or received in Finland does not guarantee delivery to every country: EU and Finnish export restrictions, destination import requirements, the recipient and carrier availability are checked for each request.